Desi99's Terms and Conditions — Full transparency on everything

1 Introduction & Definitions

These Terms and Conditions form a legal agreement between the Desi99 platform and its users. "Desi99" refers to the desi99.pro website along with all associated mobile applications, services, and features. "Member" or "User" refers to any individual registered on Desi99.

Desi99 is an online gaming platform offering a wide range of games, bonuses, and payment options for users in Bangladesh. These Terms and Conditions may be updated from time to time, and continued use of the site after any update will be considered acceptance of the revised terms.

"Bonus" refers to any financial reward offered by Desi99, including welcome bonuses, cashback, free spins, and referral rewards. "Wager" refers to the total amount you need to bet in order to make bonus funds eligible for withdrawal.

2 Account Registration & Eligibility

To open an account on Desi99, the following requirements must be met:

• You must be at least 18 years of age at the time of registration.
• Only one account per person is permitted. If multiple accounts are created, all of them will be suspended.
• All information provided at the time of registration must be complete, accurate, and truthful.
• A copy of your National ID or passport may be requested for identity verification.
• Desi99 reserves the right to close any account registered with false information at any time.

It is each member's responsibility to keep their Desi99 account password and login credentials confidential. Sharing login details with anyone is strictly prohibited. Any unauthorized access must be reported to the support team immediately.

3 Bonus & Promotion Terms and Conditions

All bonuses and promotional offers on Desi99 are subject to specific terms and conditions. Accepting a bonus means you fully agree to these terms.

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus comes with a wagering requirement — typically 5x to 10x the bonus amount must be wagered.
• Multiple bonuses cannot be active at the same time.
• If the wagering requirement is not met before the bonus expires, the bonus will be forfeited.
• A maximum withdrawal limit may apply to winnings derived from bonuses — this will be specified in each offer's details.
• To receive a referral bonus, the referred friend must open a new account and make their first deposit.

Desi99 reserves the right to cancel or modify any promotion at any time. Bonus abuse — such as claiming bonuses through multiple accounts or using bonus arbitrage strategies — will result in permanent account closure.

4 Deposit & Withdrawal Policy

The following rules apply to all deposits and withdrawals on Desi99:

• Only payment methods approved by Desi99 may be used for deposits.
• The name on the deposit must match the account name — using someone else's payment method is not allowed.
• Identity verification must be completed before withdrawals can be processed.
• The minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 15 to 30 minutes, though the verification process may take additional time.
• Desi99 may place a hold on any transaction suspected of involving money laundering.

5 Prohibited Activities

Desi99 is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and will result in immediate account termination if detected:

• Playing games using bots, scripts, or any automated software.
• Creating or managing more than one account under the same identity.
• Using another member's account or allowing others to use your account.
• Exploiting any technical glitch or vulnerability on the platform.
• Harassing other members or engaging in inappropriate behavior.
• Using Desi99 for money laundering or processing illicit funds.
• Bonus arbitrage or collusion (coordinating with other players).

6 Responsible Gaming Policy

Desi99 believes gaming is a form of entertainment — not a source of income. We encourage all members to play responsibly.

The following responsible gaming tools are available on Desi99:

• Set daily, weekly, or monthly deposit limits.
• Temporary account suspension for a set period (Self-Exclusion).
• Option to set session time limits.
• Information on specialist support if you suspect a gaming addiction.

If you feel that gaming is negatively affecting your finances or personal life, contact Desi99's support team right away. Our team is always ready to help. Visit our Responsible Gaming page for more information.

7 Privacy & Data Protection

Desi99 is fully transparent about how members' personal information is collected, stored, and used. Data provided at registration is used solely for the following purposes:

• Identity verification and account management.
• Processing financial transactions.
• Retention of information necessary to comply with applicable laws.
• Analytics to improve Desi99's services.

Desi99 never sells members' personal information to third parties. Visit our Privacy Policy page for full details on how we handle your data.

8 Account Suspension & Closure

Desi99 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Any violation of the Terms & Conditions.
• Registering with false information.
• Failure to cooperate with identity verification.
• Suspicious financial transactions.
• If an account has been inactive for an extended period (more than 12 months).

Members may request account closure at any time. Upon closure, any unused real-money balance (excluding bonuses) will be refunded, provided all pending verifications have been completed.

9 Right to Amend Terms

Desi99 reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time. Members will be notified of significant changes via their registered email or through a notification on the platform.

Continued use of Desi99 after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

10 Dispute Resolution

If a dispute arises between Desi99 and a member, the matter should first be directed to Desi99's support team for resolution. Most issues are resolved within 72 hours.

If a dispute cannot be resolved through the support team, both parties may agree to pursue third-party mediation. These Terms & Conditions are governed by the applicable laws of the relevant jurisdiction.