Desi99's Privacy Policy — Your data is safe with us

1 What Information We Collect

Various types of information are collected when you register and use the Desi99 platform. Each piece of data is collected for a specific reason and helps us deliver a better experience.

Personal Identification Information:

• Name and date of birth — for age verification and account identification.
• Mobile number and email address — used for communication and security verification.
• National ID or passport number — collected as part of the KYC (Know Your Customer) process.
• Address — collected where required for legal compliance.

Transaction Information:

• Deposit and withdrawal history.
• Partial details of the payment method used (full card numbers are never stored).
• Bonus claims and wagering records.

Technical Information:

• IP address and device type.
• Browser information and operating system.
• Logs of site access times and activity.

2 Purpose of Data Use

Desi99 uses collected data only for the specific purposes listed below. No data is used for unrelated purposes.

• Account Management: For registration, login, and profile updates.
• Identity & Age Verification: To verify users are 18+ and to prevent fraud.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: For troubleshooting and customer support purposes.
• Ensuring Security: To prevent unauthorized access, fraud, and money laundering.
• Service Improvement: To analyze usage patterns and deliver a better experience.
• Promotional Communications: To send you information about bonuses and offers (you can opt out at any time).
• Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.

3 Data Sharing Policy

Desi99 shares information with third parties only in very limited circumstances, which are clearly outlined below:

Desi99 ensures that all third-party partners adhere to the same data protection standards. Keeping your information secure under all circumstances is our responsibility.

4 Cookies & Tracking Technologies

The Desi99 website uses cookies to enhance your browsing experience. A cookie is a small text file stored in your browser.

Types of cookies used by Desi99:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing Cookies: To show you offers based on your interests.

5 Technical Data Security Measures

Desi99 uses industry-leading technology to protect your data. Our security framework is structured across multiple layers.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall Protection: Active around the clock to prevent unauthorized access.
• Secure Data Centers: Both physical and digital security are fully ensured.
• Regular Security Audits: Periodic reviews conducted by third parties.
• DDoS Protection: Our servers are protected against cyber attacks.

6 Your Data Rights

Desi99 believes every member has full rights over their own data. You may exercise the following rights:

• Right to Access: You may request to know what information Desi99 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data.
• Right to Opt Out of Marketing: You can opt out of promotional emails and notifications.

7 Data Retention Period

Desi99 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Up to 5 years after account closure, as required by law.
• Transaction Records: A minimum of 5 years, in accordance with financial regulations.
• Cookie Information: At the end of the session or up to 12 months, whichever comes first.
• Support Contact Records: 2 years after issue resolution.
• Inactive Account Data: Data is reviewed after 12 months of inactivity.

Once the designated retention period ends, data is securely deleted or anonymized.

8 Protection of Minors' Data

Desi99 does not collect or process data from minors (under 18). Our platform is strictly for users aged 18 and above.

Age is verified at registration, and additional ID may be requested if there is any doubt. If a minor's data is collected by mistake, it will be deleted immediately.

9 Privacy Policy Changes

Desi99 may update this privacy policy from time to time. Changes may occur due to new services, legal requirements, or security improvements.

For significant changes, Desi99 will notify you via your registered email or through a platform notification. Continued use of Desi99 after any changes constitutes acceptance of the updated policy.

The date of each update is noted at the top of this page under the "Last Updated" section. We recommend visiting this page regularly.

10 Contact Us

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact the Desi99 support team.